Shopify is one of the most popular eCommerce platforms out there. It’s used by businesses of all sizes to create and run their online stores. If you start a business with Shopify, how do you contact your customers? Email? SMS? But they’re not always timely, are they?
Have you ever thought about adding WhatsApp to your Shopify store? More than 2 billion active users worldwide use WhatsApp to keep in touch with family and friends in more than 180 countries.
For business owners, you can use it to communicate with customers in real-time or to receive content updates when people are browsing your products. That’s all great, but there’s one problem – Shopify doesn’t provide an official WhatsApp plugin.
If you’re looking for a way to improve customer communication, you may want to consider using a Shopify WhatsApp chat plugin in the Shopify App Store. Superlemon is one of the most popular plugins available, and it can help you keep in touch with your customers in real-time. Best of all, it offers a free plan with all the basic features!
How Shopify WhatsApp plugin – Superlemon, works
One of the best things about Superlemon is that it’s really easy to set up. You simply need to install the app and then connect your Shopify account to your WhatsApp account. Once you’ve done that, you’ll be able to start chatting with your customers! If you’re a new beginner at Shopify and not familiar with the app, then there are plenty of tutorials that will guide you through the process.
Setting up chat on your store can be very profitable as it allows potential customers to get in touch with you directly whenever they want. This can be a good way to check for product feedback and answer any questions that your customer might have before they make up their mind about purchasing from you.
How it Works:
1) Install the SuperLemon ‑Whatsapp Support from the Shopify app store.
2) Once you have installed the plugin, add your WhatsApp number to Shopify.
3) Complete the basic setup. You can edit online/offline time, configure CTA text for chat buttons, pre-fill messages, modify button design, and more.
If you purchased a paid plan, you can also set up automatic order confirmations, delivery updates, abandoned cart notification notifications, and display more features.
Why do we like this Shopify app?
WhatsApp live chat button
The Shopify WhatsApp plugin by Superlemon allows you to display a WhatsApp live chat button so that you and your customers can keep in touch with each other in time.
The innovative plugin allows you to send messages directly to your customer’s WhatsApp account, which can be very helpful for customers who have questions about their order or need assistance with tracking their package.
Customizable CTAs to attract customers
You can easily customize the CTA (call-to-action) text, button placement, and the page to be displayed to attract customers and gain their trust.
Multiple WhatsApp Numbers Support
You may not be able to respond to all your customers’ messages in a timely manner. With it, you can invite friends, family, or assistants to help you with multiple messages.
Easy manage relationships with customers
The plugin can be used to send out automated messages to customers, such as shipping confirmations or order updates. This can be a great way to keep your customers informed and ensure that they are always up-to-date on their orders. Plus, you can send automated messages to your customers to let them know about new products or special offers.
The WhatsApp Share button enables your store visitors and customers to easily share your products with their friends on WhatsApp, thus expanding your store’s reach and brand impact.
To Sum up
The Shopify WhatsApp chat plugin by Superlemon is a great way to improve customer engagement and provide excellent customer service. Whether you want store visitors to chat with you, or want to send outbound messages manually or automatically via WhatApp, they are ready to help.